Specificity of the Crisis Communication Study in the Public Administration Field
Abstract
The purpose of the research is to analyze the specificity of crisis communication study in the public administration field.
Research methodology. The methodological basis of the research involves the use of general scientific methods to study social phenomena and processes (analysis, synthesis, modeling, typologization, extrapolation, interpretation, abstracting, generalization, as well as methods of systemic, comparative, and structural-functional analysis).
Results. It is shown that the development of the state and society is constantly faced with crises of various nature and degree of consequences criticality. As a result of crisis manifestations (unpredictability of consequences, uncontrollability, instability), the need for effective communications of public authorities and society increases significantly. It was found that crisis communications in public administration should be characterized by a quick response to the situation; reliable provision of relevant information to interested groups; demonstrating the position of openness. Crisis communications management focuses on pre-crisis, crisis and post-crisis periods based on the collection, processing and dissemination of information for management decision-making. It was established that effective public management of crisis communications minimizes the time to eliminate the crisis, helps restore control over the situation, and strengthens social confidence in public authorities.
Novelty. The novelty of the research consists in establishing the features of crisis communications in the public administration system and defining approaches to crisis communications management.
Practical importance. The results of this study can be used as a basis for the formation of a public management system of crisis communications in order to increase the potential of public authorities in crisis periods.
Keywords: public administration, crisis situation, crisis communications, information and communication technologies.
References
Barilo, O. G. (2011). Informatsiya yak skladova systemy derzhavnoho upravlinnya u nadzvychaynykh sytuatsiyakh [Information as a component of the state management system in emergency situations]. Investytsiyi: praktyka ta dosvid, 2, 76–78 [in Ukrainian].
Vovk, N., & Mokhnar, L. (2021). Komunikatyvna skladova orhanizatsiyi ta zdiysnennya antykryzovoho upravlinnya [Communicative component of organization and implementation of anti-crisis management]. Visnyk Natsionalʹnoho universytetu oborony Ukrayiny, 1 (59), 63–71 [in Ukrainian].
Dzyana, G. O., & Dzyany, R. B. (2020). Komunikatsiyna stiykistʹ suspilʹstva yak zaporuka stabilʹnosti derzhavy v umovakh kryzy [Communication stability of society as a guarantee of state stability in crisis conditions], Publichne upravlinnya XXI stolittya: portal mozhlyvostey, zbirnyk tez ХХ Mizhnarodnoho naukovoho konhresu [Public administration of the XX century: a portal of opportunities, Proceedings of the 20th Internetional Scientifec Congress]. Kharkiv [in Ukrainian].
Dragomiretska, N. M., Kandagura, K. S., & Bukach, A. V. (2017). Komunikatyvna diyalʹnistʹ v derzhavnomu upravlinni [Communicative activity in public administration]. Odesa [in Ukrainian].
Kovbasiuk, Yu. V. (Ed.) (2011). Entsyklopediya derzhavnoho upravlinnya u 8 t. [Encyclopedia of public administration in 8 volumes]. (Vol. 6). Kyiv [in Ukrainian].
Kochubey, L. (2020). Mediareputatsiya orhaniv derzhavnoyi vlady v Ukrayini: antykryzovyy instrumentariy [Government authorities’ media-reputation in Ukraine: anti-crisis tools]. Ukrayinsʹkyy informatsiynyy prostir, 2 (6), 152–168 [in Ukrainian].
Kravtsova, T., Lashchenko, O., & Kravtsov, O. (2021). Teoretychni osnovy vprovadzhennya antykryzovoho menedzhmentu v diyalʹnistʹ orhaniv publichnoho upravlinnya [Theoretical foundations of crisis management in the activities of public administration]. Aspekty publichnoho upravlinnya, 9 (3), 64–72 [in Ukrainian].
Popova, T. (2017). Kryza uryadovykh komunikatsiy v Ukrayini. Pro deyaki prychyny y deyaki propozytsiyi [Government communications crisis in Ukraine. About some reasons and some suggestions]. Radio Svoboda. Retrieved from https://www.radiosvoboda.org/a/28437716.html [in Ukrainian].
Voytovych, R. V., & Vorona, P. V. (2018). Publichne upravlinnya v umovakh instytutsiynykh zmin [Public administration in conditions of institutional changes]. Kyiv [in Ukrainian].
Coombs, W. T. (2012). Ongoing Crisis Communication: Planning, Management and Respoding. Retrieved from https://books.google.com.ua/books?id=r6K0pRwbNn0C&pg=PA31&hl=uk& source=gbs_toc_r&cad=3#v=onepage&q&f=false [in English].
Coombs, W. T. (2010). Parameters for Crisis Communication. The handbook of crisis communication, 17–53. doi: 10.1002/9781444314885.ch1 [in English].
Gagu, E., Rus, M., & Tasente, T. (2021). Stages of crisis communication in public administration. Case study Romanian Ministry of Transport. Technium Soc. Sci. J., 19, 252–267 [in English].
Heath, R. L. (2010). Crisis communication: Defining the beast and de-marginalizing key publics. The handbook of crisis communication, 1–13 [in English].
Korolchuk, O. (2020). Effectiveness of management in public administration in complex and crises situations. Revista San Gregorio, 42, 110–120 [in English].
Kreuder-Sonnen, C. (2016). Beyond integration theory: The (anti) constitutional dimension of European crisis governance. JCMS: Journal of Common Market Studies, 54 (6), 1350–1366 [in English].
Peng, C., Liu, S., & Lu, Y. (2021). The discursive strategy of legitimacy management: a comparative case study of Google and Apple’s crisis communication statements. Asia Pacific J. Manag., 38, 519–545 [in English].
Sheehan, M., & Quinn-Allan, D. (2015). Crisis Communication in a Digital World. Cambridge: Cambridge University Press [in English].
Tokakis, V., Polychroniou, P., & Boustras, G. (2019). Crisis management in public administration: The three phases model for safety incidents. Safety science, 113, 37–43 [in English].
Wang, H. (2022). To Critique Crisis Communication as a Social Practice: An Integrated Framework. Front. Commun., 7, 833–874 [in English].
DOI: http://dx.doi.org/10.32840/cpu2219-8741/2022.4(52).2
Refbacks
- There are currently no refbacks.
Since 2013, all electronic versions of the journal are stored in the National Library of Ukraine named after VI Vernadsky of the National Academy of Sciences of Ukraine and presented on the portal in the information resource "Scientific Periodicals of Ukraine".
Indexing of the journal in scientometric databases:
The publication is indexed by Citefactor: 2019/2020: 4,54.
The journal is indexed by Google Scholar.
In 2020, the journal was included in the Index Copernicus.
The journal is indexed by Innospace Scientific Journal Impact Factor (SJIF): 2016: 5,899, 2017: 6,435, 2018: 7,037, 2019: 7,431
From 2020, the collection is indexed by ResearchBib.
Journal included in the PKP Index.